Refund policy

Last updated: November 16, 2026

30-day returns

If you're not happy with your order, you can return it within 30 days of delivery for a refund. Items must be unused, with all parts, in their original packaging.

Damaged, defective or wrong item

If something arrives broken, doesn't work or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video. We'll send a free replacement or refund you in full, your choice, including shipping. You don't need to send the item back unless we ask.

How to start a return

1. Contact us through our contact page or email hello@ollieandfawn.com with your order number and the items you'd like to return.
2. We'll reply within 1 business day with the return address and instructions.
3. Pack the items securely and send them with a tracked service. Please don't send anything back without contacting us first: packages sent without a return authorization can't be processed.

For returns that aren't due to our error, return shipping is paid by the customer and the original shipping cost isn't refunded.

Gift packs and free items

In "Buy 1, Get 1 Free" style packs, the free microscopes are part of the pack. To return a pack, please return all of its microscopes. If you keep some of them, we refund the price you paid minus the regular price of the microscopes you keep.

Free stickers that came with your order don't need to be returned.

Refunds

Once your return arrives and is checked, we email you and refund the original payment method within 3 business days. Depending on your bank, the money can take 5 to 10 business days to appear on your statement.

Cancelling an order

If your order hasn't shipped yet, contact us and we'll cancel it for a full refund. Once it has shipped, you can return it as described above.

Exchanges

We replace items that are damaged or defective. For anything else, return the item for a refund and place a new order.

Your rights

This policy doesn't limit any rights you have under the consumer protection laws of your state or province.

Questions

Use our contact page or email hello@ollieandfawn.com. We reply within 1 business day.